If your question isn't on this list, you can always email firstname.lastname@example.org and receive a response within the same day!
Can you schedule a specific delivery date?
Yes! Email email@example.com with your order number and we'll schedule your delivery. Delivery dates are available Tuesday through Saturday.
We can't ship for arrival on Sunday's, Monday's or directly on Holidays (FedEx is closed).
Is this real? Yes.
How does it work?
We hand pack natural snow into thick Styrofoam coolers.
Each box is sealed with heavy duty packing tape and placed into a corrugated outer shell.
Once packed, we'll ship directly to you, your family, or friends via FedEx Express.
You'll receive a tracking number and estimated time of arrival ~1 day before your snow arrives.
For Overnight Priority orders (Saturday deliveries) estimated time of arrival is 10:30am or Noon.
Overnight Standard orders arrive at 3pm, 4:30pm or 8pm (Hawaii) depending on where your snow is going.
We ship snow from Colorado, Vermont or from our headquarters in historic Boston, MA!
How much snow is packed into the cooler?
This snowman + the snow to the right is our "small" 10+ lbs box...
Is there a Refund Policy?
Yes there is!
If your package is delivered, but has been delayed in transit by FedEx causing your snow to melt, we will resend an additional shipment free of charge OR refund your order.
All shipments that arrive in 20hrs (overnight) from departure are non-refundable.
Disclaimer: Your box of snow will melt eventually! It's real snow!
How long will it take the snow to melt?
When the snow arrives, it'll be 10-15% melted.
The remaining snow will last several hours depending on how long the snow has been traveling.
Will the snow melt in transit?
The Styrofoam container keeps the snow insulated while it makes its way to you, but you should expect slight amounts of melt. Especially if we're shipping to Hawaii!
All of our shipments are sent FedEx Overnight Priority, or Overnight Express
To further ensure your shipment is preserved in transit, we drop off with FedEx directly at their warehouse and not left in the heat to melt!
Each cooler is packed just before it ships with FedEx, typically around 5pm.
Contact us if you are interested in early morning (Overnight First) or Saturday deliveries.
By the time it arrives at your door, it's the perfect snowball snow ready to pack.
We work with each and every customer to make sure you're 100% happy with your snow!
Please do not eat the Snow!This snow is intended to be used for snowballs, snowmen and other play time activities. Have fun and watch your children playing with this snow.
What should I do when I receive the package?
Once your snow arrives open it as soon as you can and enjoy a slice of winter!
If you would like to wait to open your box, put it in a COOL place like your basement.
Your snow doesn't like the sun.
DO NOT put it into the freezer as this will turn your snow into a block of ice. Ice isn't fun to play with.
Best if used within 8 hours of receiving the package!
Do you ship internationally?
No, we are not shipping internationally this year :(