If your question isn't on this list, you can always email firstname.lastname@example.org and receive a response within the same day!
Can you schedule a specific delivery date?
Yep! Just email email@example.com with your order number and we'll schedule your delivery. Delivery dates are available Tuesday through Saturday.
We can't ship for arrival on Sunday's, Monday's or directly on Holidays (FedEx is closed).
Is this real? Yes.
How does it work?
We hand pack natural snow into thick Styrofoam coolers. Each box is sealed with heavy duty packing tape and placed into a corrugated outer shell. Once packed, we'll ship directly to you, your family, or friends via FedEx Express.
You'll receive a tracking number and estimated time of arrival ~1 day before your snow arrives.
For Overnight Priority orders (Saturday deliveries) estimated time of arrival is 10:30am or Noon.
Overnight Standard orders arrive at 3pm, 4:30pm or 8pm (Hawaii) depending on where your snow is going.
We ship snow from Colorado, Vermont or from our headquarters in historic Boston, MA!
How much snow is packed into the cooler?
This snowman + the snow next to it is how much snow packs densely into our 10+ lbs box... it's snowmageddon!
Do not eat the Snow!This snow is intended to be used for snowballs, snowmen and other play time activities. Have fun and watch your children playing with this snow.
Do you ship internationally?
Yes! Please start the checkout process to get an estimated cost... we offer FedEx International Priority shipping to expedite transit.
22lbs of Snow shipped in 3-days to China for $350. Why not?
Please contact us if you have any questions.
Is there a Refund Policy?
If your package is delivered, but has been delayed in transit by FedEx causing your snow to melt, we will resend an additional shipment free of charge OR refund your order.
Otherwise, all shipments that arrive in 24hrs (overnight) from departure are non-refundable.
Your box of snow will melt eventually. It's snow!
Will the snow melt in transit?
Yes, unfortunately... but it's not much. The Styrofoam container keeps the snow insulated while it makes its way to you.
Overnight Priority - ~20%
Overnight Standard - ~40%
... but don't forget, we ship LARGE boxes of snow weighing 10+, 20+ or 50+ lbs!
We package each shipment just before it ships at 5pm.
Contact us if you are interested in early morning (Overnight First) or Saturday deliveries.
By the time it arrives at your door, it's the perfect snowball snow ready to pack.
We work with each and every customer to make sure you're 100% happy with your snow!
What should I do when I receive the package?
Once your snow arrives open it as soon as you can and enjoy a slice of winter!
If you would like to wait to open your box, put it in a COOL place like your basement.
Your snow doesn't like the sun.
DO NOT put it into the freezer as this will turn your snow into a block of ice. Ice isn't fun to play with.
Best if used within 8 hours of receiving the package!